Refund policy
Last updated: January 2026
At Ziqtaro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
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Certain items such as personal care products, innerwear, or customized items may not be eligible for return unless damaged or defective.
To initiate a return, please contact us at ziqhelp@gmail.com with your order number and reason for return.
Refunds
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Once your return is received and inspected, we will notify you about the status of your refund.
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If approved, the refund will be processed to your original payment method within 5–7 business days.
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Shipping charges (if any) are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at ziqhelp@gmail.com with images of the product.
Damaged or Incorrect Items
If you receive a damaged or wrong product, please inform us within 48 hours of delivery with clear photos or videos so we can resolve the issue quickly.
Non-Returnable Items
The following items cannot be returned:
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Items on sale or clearance
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Gift cards
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Downloadable or digital products
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Items damaged due to misuse or wear and tear
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at: ziqhelp@gmail.com